Privacy Policy

This Privacy Policy explains how Technuf LLC (“we,” “us,” “our”) collects, uses, shares, and protects personal data when you use iConnect, our AI calling platform.

When your organization is the customer, we generally act as a processor of personal data on your behalf — you control the calls placed through the platform and the people involved in them. For account-level data (your login, billing, support interactions), we act as the controller.

We collect the following categories of information:

• Account data. Name, email address, organization, role, login credentials, and authentication metadata.
• Call and conversation data. Audio recordings of calls placed through the platform, automatic transcripts of those calls, call metadata (caller and callee numbers, duration, timestamps, agent used, disposition), and any structured analysis we generate (for example, sentiment, topics, transfer reasons).
• Customer Content. Knowledge-base documents you upload, agent prompts and configurations, and voice samples you provide.
• Usage data. Browser, device, IP address, pages visited, feature interactions, and error logs.
• Billing data. Plan, usage counters, and billing records. Payment-card details are processed by our payment provider; we do not store full card numbers.

We use the information described above to:

• Operate, maintain, and secure the platform
• Process calls in real time, including transcription, sentiment analysis, and agent routing
• Authenticate users and prevent unauthorized access
• Provide customer support and respond to your requests
• Send service notifications and, with consent, marketing
• Detect, investigate, and prevent abuse, fraud, and violations of our Terms
• Improve service quality through aggregated, de-identified analytics. We do not use the substance of your calls, transcripts, or knowledge base to train third-party AI models without your explicit consent.
• Comply with legal obligations and enforce our agreements

We share personal data with carefully selected providers that help us run the platform. Each is contractually bound to protect data and to process it only on our instructions:

• ElevenLabs. Voice synthesis, conversational AI, transcription.
• Twilio. Telephony, phone-number provisioning, call routing.
• Supabase. Database hosting, authentication, file storage.
• OpenAI / Anthropic. Large language model inference for agents.

We do not sell personal data and we do not share Customer Content for advertising.

Personal data may be processed in countries other than the one in which you reside. Where such transfers are subject to additional requirements under applicable law, we use appropriate safeguards — for example, standard contractual clauses or recognized adequacy mechanisms — to protect the data in transit.

We retain personal data only as long as necessary to provide the platform and to comply with our legal obligations.

• Account data is retained while your account is active and for a reasonable period after closure for record-keeping and dispute resolution.
• Call recordings and transcripts are retained according to the retention settings configured on your agents. You can shorten or extend retention per agent in your dashboard.
• Logs and usage data are typically retained for a rolling window sufficient to investigate security events and abuse.
• Billing data is retained as required by applicable accounting and tax law.

When data is no longer needed, we delete or de-identify it.

Depending on where you live, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data
• Receive a copy of your data in a portable format
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at aphelia.support@technuf.com. If your organization is the customer of record and the data relates to a call you participated in but did not initiate, we may need to forward your request to that organization.

When you use the platform to call or message people, you are responsible for the lawfulness of those interactions. This includes obtaining any consents required to call, record, or transcribe a conversation in the relevant jurisdiction, honoring opt-outs, and disclosing the use of an AI agent where required. See the corresponding section of the Terms of Service for more detail.

We use administrative, technical, and physical safeguards to protect personal data, including encryption in transit, role-based access control, audit logging, and regular security reviews of our infrastructure and providers. No method of transmission or storage is 100% secure, so we can’t guarantee absolute security.

The platform is intended for business use and is not directed to children. We do not knowingly collect personal data from children.

We may update this Policy from time to time. If a change is material, we’ll let you know by email or in-product notice before it takes effect. Continued use of the platform after the effective date constitutes acceptance of the updated Policy.

Questions about this Policy or our data practices? Contact us at aphelia.support@technuf.com or +1 (301) 678-9995. See also our Terms of Service.

Technuf LLC · 6290 Montrose Rd, Rockville, MD 20852-4163, USA
www.technuf.com